Is the mobile device, that you or your employees are using, properly secured and managed? It is the reality- most business owners do not even realize the importance of Mobile Device Management or its existence. When we meet with our clients, most have no idea of the impact an unsecured mobile device could bring to their business if it’s lost or stolen. Therefore this blog is dedicated to discussion of the following: support, security, and BYOD (bring-your-own-device) vs. COD (company owned device) for mobile devices.
Should your mobile device(s) be included under an IT support agreement with your provider? The answer is YES. The mobile device(s) that have any association with or use for your business should be supported by IT professionals. The main reason is that these types of devices are not originally built with intention for commercial/business use, therefore are often lacking the necessary configurations for business security. The industry leaders in the tablet market, for example, are now slowly realizing this but yet nothing particular has been done about it. Users appreciate the fact that tablets are consumer friendly and do not require much to learn and navigate through the device. Many people, however, may not be aware of the extremely useful and helpful apps for business and commercial use that’s available to them. Support of mobile devices, which TechGen provides, helps to maximize the potential usage through getting practical and helpful business oriented apps, with a combination of initial configuration, training and set up of any particular app on any given mobile device, and the necessary management through the device’s lifecycle.
As security goes, I am willing to bet that not many business owners realize that the data on their cell phones, tablets, and even some laptops is lacking any security or protection (i.e. encryption). The encryption of your data is the most important step you could take towards making the mobile device(s) secured and protected. These mobile devices carry just as much valuable and sensitive information as your desktop PCs: emails, files, credit card #s, addresses, names, etc. Did you know that there is a way to remotely access any mobile device and wipe out everything on it? Yes, this is an incredibly useful option when your mobile device is lost, stolen, or you just fired an employee who left to a competitor and you need to protect your business/clients. TechGen, as an example, has a way to encrypt, secure and protect your mobile device so you can rest assured that regardless what happens with it- your information, your clients’ information, and your business will be safe.
To summarize my thoughts on support and security, let’s discuss BYOD vs. COD option for your business. When you let your employees bring in their own mobile devices to work and connect to your office network- what do you think could happen? As you may not be aware of the security settings these devices have and cannot control their daily use- do you think you should allow the use of non-company owned devices for work/business related activities (i.e. email access, shared drive access, etc.)? We encourage every business owner who exercises BYOD option to include in their company policy a set of rules on proper business use of any personal mobile device that employee brings and/or uses for business related activities. We would also recommend supplying the employee with a company owned mobile device which can be configured to only allow access to specific business related apps and websites, you control what they do with the device, and you are able to wipe out the data in case the device lost, stolen or the employment situation has changed.
These are just a few reasons and examples of why should you be contacting your IT service provider and discussing a Mobile Device Management option with them. And if the IT support you use does not have this or similar solution, I recommend that you give us a crack at it. Let us know if you have any questions, needs or concerns about your mobile device management support. We are glad to help out!
Look for our video series of useful apps for Android and Apple tablets on YouTube!
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