It’s Simple as 1-2-3:
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Our team of gurus proactively manages your network and our flexible Customized StressFree IT™ solution brings the maximum value to your personalized relationship with TechGen.
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We are the trusted advisor for all of your IT needs, whether it’s hardware, software, installation, or simple updates.
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We will create an IT strategy for your business based on your goals and needs, not ours.
Eliminate the worry, minimize the expense, and increase
the productivity of your business!
Experience Our Customized Solution & Contact Us Today!
| Unlimited StressFree IT™ Solution Click each service to see more details |
My Customized StressFree IT™ Solution |
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24/7 Network & Server Monitoring / Response
Our alert-based monitoring of your servers, workstations and network infrastructure identifies trends and address issues immediately as they arise day or night. Many times we fix things before you even knew there was an issue.
What’s in it for you? |
24/7 Network & Server Monitoring / Response
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Anti-Spam & Antivirus Management
We’ll manage your current Anti-Spam and Antivirus solutions or can offer our own if you need an upgrade.
What’s in it for you? |
Anti-Spam & Antivirus Management
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Backup Management & Monitoring
Our clients’ biggest concern (okay, panic-attack inducing fear, really) is the safety & security of their data, and being able to access it if their computer crashes. We manage & monitor the backup solution that you already have in place (including testing the ability restore your data). We’ll also recommend additional disaster recovery solutions so your stresses about data loss become a thing of the past.
What’s in it for you? |
Backup Management & Monitoring
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Cloud Services Management
We will manage your public or private Cloud Services such as Email, Backup, Document Storage, MS Sharepoint, Disaster Recovery and Web Hosting. Learn More...
What’s in it for you?
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Cloud Services Management
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Data Security & Protection
The security of your data is our #1 priority, as the reputation of our business depends on it! We implement necessary updates for your firewall and computers to insure a high level security of the entire network, as well as monitor logs to ensure nothing is getting through. We are a member of Computer Security Institute (CSI), an organization that provides practical insight strategies & trends to increase the information technology security levels. Learn More...
What’s in it for you? |
Data Security & Protection
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Disaster Recovery Solution
Every business owner should have a well-designed and articulated plan for IT disaster recovery. We serve as a trusted advisor helping you to choose an appropriate solution from one of our reliable partners. We’ll provide continuous support, monitoring and recommendations as we service your entire IT infrastructure.
What's in it for you? |
Disaster Recovery Solution
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HiTech Service Delivery™
Our technology specialists are experienced, professional, courteous, and extremely knowledgeable. We offer: ticket notifications & service updates, quarterly customer experience surveys (yes, we do care!), newsletters with best practices & technology updates in "English”. Learn More...
What’s in it for you? |
HiTech Service Delivery™
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IT Planning / Budgeting / Strategizing
Your business goals & objectives are what important to us- we'll match our technology to ensure your IT works for you as you grow. We will also revisit your IT plan on a bi-annual basis.
What’s in it for you? |
IT Planning / Budgeting / Strategizing
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Mobile Device Management
Yes, we do provide mobile device support for your cell phones (iPhone, Android, Windows, Blackberry), tablets, PDA’s. We’ll even ensure that data is protected in case device is lost or stolen by remotely erasing all data.
What’s in it for you? |
Mobile Device Management
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Network Device Management
We manage/install/monitor all important security updates & patches for critical network devices such as routers, firewalls, and printers. We provide reporting that details and explains in plain English, the health of your network systems and the value of services provided.
What’s in it for you? |
Network Device Management
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New Installation Allotment
Our Unlimited StressFree IT™ solution includes a time allotment for any new installs and set-ups. (This is normally separately billable) We even let you accumulate these hours for the whole year, so you can get this end of the year project done!
What’s in it for you? |
New Installation Allotment
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Software Usage Support
Our technology specialists are available to reference any software navigation support for you remotely. We can remote into your computer and navigate through the application along with you. We’ll even email the reference guide for it. Now, that’s personalized IT!
What’s in it for you? |
Software Usage Support
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Technology Vendor Coordination
We'll manage all your technology vendors and make sure there's no finger pointing or other improper displays of one's digit. We will call every vendor (internet, phone, firewall, etc.) on your behalf and resolve any outstanding IT related issues.
What’s in it for you? |
Technology Vendor Coordination
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Unlimited Onsite Service
If a problem just can't be resolved remotely, that's where our on-site service shines. In most cases we are able to get one of our highly skilled technology specialists on-site the same day. If you are traveling and in need of support we are still there to help- it won't cost you one penny.
What’s in it for you? |
Unlimited Onsite Service
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Unlimited Remote / Helpdesk Support
This allows us to connect to your computer immediately to resolve problems & answer questions. Many times, a problem can be resolved within 15 minutes allowing you to continue working with as little downtime as possible.
What’s in it for you? |
Unlimited Remote / Helpdesk Support
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Our Extras:
New IT Equipment & Installation Projects
- Whether you have relationship with us or you are a new client, we can help with purchasing and installing your IT infrastructure. This includes any hardware (laptops, servers, switches, etc.) and software (Antivirus, Microsoft Office, Adobe, etc.)
- Are you a non-profit organization? We have discounts for you on IT equipment & software purchases.
- We realize how difficult it may be sometimes to fund a brand new server or few new laptops, plus the cost of software and installation. Through our trusted financial partners we have options to finance any new equipment & software plus the costs of installation. We'll even help you handle all of the documentation process.
