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hello@youremail.com
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We are 100% hybrid work. You work where you’re the most productive and efficient.
You'll receive dedicated training time EVERY WEEK to grow and improve your IT skills and knowledge.
We want you to succeed! Our Management team does regular check-ins to keep your career moving forward.
Certification testing fee reimbursement (you pass, we pay).
Dress code? We're casual around here. For onsite client visits, we will provide you with TechGen apparel.
We often order lunches for the whole team. Co-worker comes in late... Guess who's bringing the doughnuts! OH, and we also have a beer keg!
TechGen is an established technology management firm that has been in business for over 20 years. We are locally owned and operated and our main office is located near downtown Minneapolis, MN. Our team provides IT solutions to small and medium-sized businesses ranging anywhere from non-profits to manufacturers to financial firms and many more. We passionately believe in the support of our clients and strive to deliver best in class service on every call, every contact, every day.
We are friendly, engaging and always leave someone better off from our interaction. We are team players who do everything we can to help others. We serve people through technology. We are people people.
We see the big picture. We are the experts at what we do, and people depend on us to be professional, timely and knowledgeable. We continually improve ourselves individually and as a group and always put forth our best effort.
We act proactively. We anticipate the impact of our actions and make decisions to maximize positive results.
We are always looking for talented professionals that can effectively communicate with our clients and assist end users with efficient troubleshooting and issue resolution. If you are interested in joining our team, email your resume to careers@techgen.com or fill out this quick form and let the journey with TechGen begin.
We are looking for a Full Time – Hybrid – Help Desk Technician within commuting distance of our Minneapolis office.
• Work with our clients in a remote support capacity
• Possess the ability to effectively describe problems or needs to resolve problems in a timely manner
• Provide timely technical and customer support in a pleasant and helpful manner
• Participate in the rotating on-call schedule for after-hours / emergency Help Desk coverage
• Ability to analyze, make decisions and solve problems
• Meet the performance goals established by your direct supervisor
• Read, understand and follow all company and job-related policies and procedures
• Attend required company and departmental meetings
• 1-2 years of Help Desk Support experience
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and solve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Experience with Mac is a plus
• Reasoning/Analysis
• Works with Minimal Supervision
• Ability to stay organized and multitask
• Ability to perform well under pressure
• Health insurance
• Paid time off
• 401(k) matching
We are looking for a Full Time – Remote Project Engineer.
• Be involved in the scoping and execution of projects as assigned
• Protect the confidentiality, integrity and availability of client and company data
• Possess the ability to effectively describe problems or needs in order to resolve problems in a timely manner
• Provide timely customer support in a pleasant and helpful manner
• Continual improvement of processes and standards to provide a consistent client experience
• Meet the performance goals established by your direct supervisor
• Read, understand and follow all company and job-related policies and procedures
• Attend required company and departmental meetings
• 2+ years of Help Desk Support experience or similar
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Experience with Windows Server (Installing it, Migrating data from one to another, Creating VMs in Azure, Migrating data from an on-premise vm to an azure vm)
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and solve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• Experience with Mac is a plus
• Reasoning/Analysis
• Works with Minimal Supervision
• Proficiency in English
• Ability to stay organized and multitask
• Ability to perform well under pressure
• Health insurance
• Paid time off
• 401(k) matching