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Knowledge Base

Welcome to TechGen's Client Knowledge Base!

Here you'll find helpful links and additional information about our services.

Contacting TechGen

Contacting TechGen

Ways to Contact TechGen

Who should you contact?

After-Hours Support

Our regular business hours are 7am - 6pm.



Request Duration

This document describes typically how long things will take for different requests.

Ticket Priority

We have three different priority levels for tracking tickets.

Pickup/Delivery of Equipment

Couriers / Shipping of Equipment



Log Out v.s. Shutdown

Should I shut down or log off my computer?

Forgot Office 365 Password

Watch this step-by-step tutorial on how to reset your Office 365 password.

MFA Enrollment (Enter Phone #)

Watch this step-by-step tutorial on how to activate TechGen's Multi-Factor Authentication (MFA).

Need to Submit a Service Ticket?

Click the button below to log in to your account.