Response

Because you depend on your servers and your network.

Combine any tier of support for multiple server environments, part of your Customized StressFree IT™ solution from TechGen.

24/7 Network & Server Monitoring and Response

Many organizations and small to medium size companies are still relying on a server based network to process their daily business tasks/activities. Your organization may be relying on an on-premise server, virtual server, cloud server, rented server or a combination of all of the above listed. On your own, you must provide ongoing management of servers and their applications to ensure uninterrupted work environment for your team.

Here is how we can help you:

We provide alert-based monitoring of your servers, workstations and network infrastructure that identifies trends and addresses issues promptly as they arise, day or night. Many times we fix things before you even know there was an issue.

We’ll work with you regardless of your inner geek abilities. We offer tiered support solutions that will align with your budget and needs!

Our Tiered Server & Network Management Solutions

Tier I: Basic Network/Server Maintenance

Our alert-based monitoring of your servers allows us remotely monitor their health. We install critical updates and apply security patches. Any troubleshooting is done on “as needed” basis. This tier is where you decide to either perform support & repair yourself or get us involved to handle it.

We care about your IT environment and we want to resolve things quickly and efficiently for you. If you have a server in your network, at minimum this tier of support is required with all of our StressFree IT™ solutions, Including Limited StressFree IT™

Tier II: 24/7 Network/Server Maintenance & Management – Remote Support Only

This tier of support provides all the basic support within the Tier I solution, plus 24×7 monitoring and access to Help-desk Remote assistance when server troubleshooting is needed. We’ll first exhaust all options troubleshooting the issue remotely, then recommend the onsite support if necessary.

Tier III: 24/7 Network/Server Maintenance & Management – Managed Server Support

This is truly an “All Hands On Deck” server support solution. We manage it, we monitor it, we maintain it and we service it both onsite & remotely. You get reporting of our work, and call us whenever you identify something you’d like assistance with. We’ll take it from there! This tier of support is included with our Unlimited StressFree IT™ Solution.

All Remote & Onsite services in these tiers are delivered during our regular business hours, Monday – Friday 8a.m. – 5 p.m.

Testimonials

“Personally, I wanted to tell you how pleased I have been since we started using TechGen. Your technicians and customer service are really outstanding – knowledgeable, responsive, and friendly.”

Brian Herstig

Director of Development
Children's Heartlink

“The ideal outsourced relationship is working with an entity that is not only dependable and capable, but feels like a true extension of your organization. I can say that TechGen is definitely that to us.”

Carol Russell

Partner
Russell Herder

“Being in outsourcing ourselves, we believe that you should specialize in and focus on what you are good at. Things that are not part of a business’s core deliverables should be outsourced...We chose TechGen because they are knowledgeable, responsive & flexible.”

Craig Beason

Renodis

“Like most of us today, I am ‘computer dependent’ in my work, so when a series of nasty viruses invaded my computer last week, work came to a standstill... My system was restored in a timely fashion and without any loss of data. Thanks, TechGen!”

Susan Thompson

Pastor of Adult & Care Ministries
Ridgewood Church

“Commercial Furniture Services has been using Techgen service for over 4 years...Whether for hardware, software or service needs, they have continued to be our Remote IT source. CFS is very pleased with their responsive, professional staff.”

Rick Greywitt

VP of Operations
Commercial Furniture Services

“The professionalism exhibited by the TechGen staff is consistent in every encounter I have had with them in resolving minor to major problems. I tip my hat to the entire crew.”

Steve Turner

RN, ADON
Aviv Health Care

“When our computers go down, I don't groan and roll my eyes anymore. Contacting TechGen is a joy! Always friendly, helpful and consistently patient. Thank you TechGen!”

Amanda Grant

Massage Retreat & Spa

“TechGen staff respect our expertise in several nonprofit areas of excellence and do not expect Urban League staff to be IT experts. They communicate in a way that non-IT experts understand. We also appreciate their quick response time and thorough follow-through.”

Mary Kinder

Minneapolis Urban League

"You guys rock at TechGen, thank you so much!

Sue Gulan

Owl Bookkeeping