Because you depend on your servers and your network.
Combine any tier of support for multiple server environments, part of your Customized StressFree IT™ solution from TechGen.
Combine any tier of support for multiple server environments, part of your Customized StressFree IT™ solution from TechGen.
Many organizations and small to medium size companies are still relying on a server based network to process their daily business tasks/activities. Your organization may be relying on an on-premise server, virtual server, cloud server, rented server or a combination of all of the above listed. On your own, you must provide ongoing management of servers and their applications to ensure uninterrupted work environment for your team.
We provide alert-based monitoring of your servers, workstations and network infrastructure that identifies trends and addresses issues promptly as they arise, day or night. Many times we fix things before you even know there was an issue.
We’ll work with you regardless of your inner geek abilities. We offer tiered support solutions that will align with your budget and needs!
Our alert-based monitoring of your servers allows us remotely monitor their health. We install critical updates and apply security patches. Any troubleshooting is done on “as needed” basis. This tier is where you decide to either perform support & repair yourself or get us involved to handle it.
We care about your IT environment and we want to resolve things quickly and efficiently for you. If you have a server in your network, at minimum this tier of support is required with all of our StressFree IT™ solutions, Including Limited StressFree IT™
This tier of support provides all the basic support within the Tier I solution, plus 24×7 monitoring and access to Help-desk Remote assistance when server troubleshooting is needed. We’ll first exhaust all options troubleshooting the issue remotely, then recommend the onsite support if necessary.
This is truly an “All Hands On Deck” server support solution. We manage it, we monitor it, we maintain it and we service it both onsite & remotely. You get reporting of our work, and call us whenever you identify something you’d like assistance with. We’ll take it from there! This tier of support is included with our Unlimited StressFree IT™ Solution.
All Remote & Onsite services in these tiers are delivered during our regular business hours, Monday – Friday 8a.m. – 5 p.m.
TechGen Consulting, Inc
2300 Kennedy St. NE
Suite #195
Minneapolis, MN 55413
Main: 612-279-2400
Fax: 612-279-2410
inquiry@techgen.com
support@techgen.com
612-279-2400 (option #1)
855-TECHGEN (toll-free)