24/7 technical support on the phone, online, or on-site
Even though we know IT, we understand how frustrating tech problems can be.
That’s why we learn about your business, so when you need us you’re not cold-calling a distant help desk.
Contact our Minneapolis Tech Support help center 24/7/365. We resolve most issues quickly over the phone, and we can also:
- Connect remotely to work through issues.
- Send a specialist on-site — even when you’re on the road. (Including out of state!)
- Pick up hardware in need of repair.
- Use augmented reality to “show” you what devices may need troubleshooting
- Design training for your employees to prevent problems.
Combination of Support and Training Keeps Your Business Running Smoothly
TechGen’s StressFree IT™ service packages — month-to-month agreements with no termination fee — include the following tech support and training options:
Unlimited Remote Help Desk Support
Support specialists connect to your computers or mobile devices immediately to resolve problems and answer questions.
- Problems typically resolved within 15 minutes.
- No need to wait for an on-site visit.
Unlimited On-Site IT Tech Support
For a monthly flat fee, we’ll come to you to take care of service issues.
- Same-day service in most instances.
- Service to all 50 states for no extra charge.
- Regular on-site IT performance reviews and Q&As.
Software Usage Support
Customized software training for new users or refresher courses for software upgrades. We can teach you:
- Efficient techniques for complex software.
- How to navigate settings and menus (we connect remotely and show you).
- Best practices for your industry’s specialized software.
- Recorded sessions that you can provide to new hires.
HiTech Service Delivery™
Our proven process for high-quality service to Minnesota small businesses and non-profits:
- Highly qualified techs who really like working with people.
- Online portal for service progress reports.
- Email notification of service ticket updates.
- Follow-up on issues you bring to our attention.
Satisfied Customers Are Proof of TechGen’s Tech Support Excellence
Serving Minneapolis / St. Paul Businesses for Over 18 Years with 95% Retention Rate
See our customer testimonials on the right that show our track record of taking care of our clients when they call for help.
TechGen has earned the ISO 27001 certification, which means our information security policies and procedures are audited and confirmed every year as effective and up to date.
