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TWIN CITIES IT SUPPORT: 612-279-2400

 

StressFree IT™ Solutions

Experience StressFree IT™

Eliminate worry, minimize expense, and increase the productivity of your business.

Our services. Click each service
for more details.

24/7 NETWORK & SERVER MONITORING & RESPONSE

Our alert-based monitoring of your servers, workstations and network infrastructure identifies trends and address issues immediately as they arise day or night. Many times we fix things before you even knew there was an issue.

What’s in it for you? Concentrate on your business, we watch after your servers, workstations, and the entire network. No need to worry about what ifs — we do it for you.

ANTI-SPAM & ANTIVIRUS MANAGEMENT

We’ll manage your current Anti-Spam and Antivirus solutions or can offer our own if you need an upgrade.

What’s in it for you? Security of your IT infrastructure is one less thing for you to worry about during your busy-nessy life style. No more “Love You” emails in your inbox, unless they are truly from your loved ones.

BACKUP MANAGEMENT & MONITORING

Our clients biggest concern is the safety, security & accessibility of their data. We manage, monitor & test your existing backup solution. We also recommend additional disaster recovery solutions so data loss stress is a thing of the past.

What’s in it for you? You get a peace of mind knowing that if your computer or server fails, it’s not the end of the world. Your data is always backed-up, securely stored, and available to be accessed if needed.

CLOUD SERVICES & MANAGEMENT

We will manage your public or private Cloud Services such as Email, Backup, Document Storage, MS Sharepoint, Disaster Recovery and Web Hosting.

What’s in it for you? Reduce your capital expense (i.e. replacing the server, software updates, etc.), and maximize the security of your data. Extra mobility functions for you and your staff, so as long as you are connected to Internet- you will have a secure access to your files, data, and network anywhere in the world. Forget about caring your flash drives everywhere and worry of losing them!

DATA SECURITY & PROTECTION

The security of your data is our #1 priority, our reputation depends on it! We implement updates for your firewall and computers to insure high level security of the entire network. We monitor logs to ensure nothing is getting through.

What’s in it for you? Confidence that your business critical data is protected and secured. A reliable partner that values and understands the necessity of a well secured network.

DISASTER RECOVERY SOLUTION

Every business owner should have a well-designed and articulated plan for IT disaster recovery. We serve as a trusted advisor helping you to choose an appropriate solution from one of our reliable partners. We’ll provide continuous support, monitoring and recommendations as we service your entire IT infrastructure.

What’s in it for you? Regardless of what the nature or the uncontrollable event could bring, you know that the company’s data is protected and safe. No need to worry about the loss of productivity during a flood, all data can be safely retrieved and accessed by employees to continue performing their daily tasks.

HITECH SERVICE DELIVERY™

Our technology specialists are experienced, professional, courteous, and extremely knowledgeable. We offer: ticket notifications & service updates, quarterly customer experience surveys (yes, we do care!), newsletters with best practices & technology updates in “English”.

What’s in it for you? Prompt resolution of your problem/issue, regardless of the urgency level, with high level customer service. No need to stress about getting an update on your ticket, we communicate with you at every step of the way in resolving your issue! You’ll receive informative newsletters and surveys to voice your opinion. We do listen!

IT PROJECT PLANNING & CONSULTING

Your business goals & objectives are what important to us- we’ll match our technology to ensure your IT works for you as you grow. We will also revisit your IT plan on a bi-annual basis.

What’s in it for you? Don’t stress about your hardware replacement costs, we will help you plan & budget for it. Have an IT strategy in place when you are ready to expand & grow your business.

MOBILE DEVICE MANAGEMENT

Yes, we do provide mobile device support for your cell phones (iPhone, Android, Windows, Blackberry), tablets, PDA’s. We’ll even ensure that data is protected in case device is lost or stolen by remotely erasing all data.

What’s in it for you? Don’t stress about your phone being lost or stolen, we’ll remotely wipe all the data. Stay on task when you travel or out of the office, we’ll support it!

NETWORK DEVICE MANAGEMENT

We manage/install/monitor all important security updates & patches for critical network devices such as routers, firewalls, and printers. We provide reporting that details and explains in plain English, the health of your network systems and the value of services provided.

What’s in it for you? Stay productive and uninterrupted, we take care of everything on the back end. Be prepared for possible hardware failure and plan your replacement strategy.

NEW INSTALLMENT ALLOTMENT

Our Unlimited StressFree IT™ solution includes a time allotment for any new installs and set-ups. (This is normally separately billable) We even let you accumulate these hours for the whole year, so you can get this end of the year project done!

What’s in it for you? Set up your new IT equipment on our dime. Install new software and don’t pay labor.

SOFTWARE USAGE REPORT

Our technology specialists are available to reference any software navigation support for you remotely. We can remote into your computer and navigate through the application along with you. We’ll even email a reference guide for it. Now, that’s personalized IT!

What’s in it for you? No more expensive software trainers needed. You stay focused on your business; we’ll handle the software support for you.

TECHNOLOGY VENDOR MANAGEMENT

We’ll manage all your technology vendors and make sure there’s no finger pointing or other improper displays of one’s digit. We will call every vendor (internet, phone, firewall, etc.) on your behalf and resolve any outstanding IT related issues.

What’s in it for you? When the internet goes down- we are on hold and resolving an issue, you are taking care of your business. No distraction & no stress!

UNLIMITED ONSITE SERVICE

If a problem just can’t be resolved remotely, that’s where our on-site service shines. In most cases we are able to get one of our highly skilled technology specialists on-site the same day. If you are traveling and in need of support we are still there to help — it won’t cost you one penny.

What’s in it for you? You get same day unlimited onsite service for no extra cost. No need to wait a week to get help. We will provide you with onsite IT support in all 50 states, which will cost you $0!

UNLIMITED REMOTE/HELPDESK SUPPORT

This allows us to connect to your computer immediately to resolve problems & answer questions. Many times, a problem can be resolved within 15 minutes allowing you to continue working with as little downtime as possible.

What’s in it for you? No more waiting for someone to come onsite, get the issue resolved on the spot. (Whether you’re in the office, or working remotely). Decrease your down time and IT related hang ups.

Our approach is why 95% of our customers
stay with us, year after year.

We are the trusted advisor for all of your IT needs, whether it’s hardware, software, installation, or simple updates. Let’s Talk.

We offer Customized StressFree IT™ solutions. We will can take care of all your IT needs, or just help out in the areas where you need it most. With all of our StressFree IT™ solutions, there are no term contracts and no termination fees.

We create an IT strategy for your business based on your goals and needs, not ours. Eliminate the worry, minimize the expense, and increase the productivity of your business with StressFree IT™ from TechGen.

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