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Top Signs It’s Time to Look for a Managed Service Provider (MSP)

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Are you constantly suffering from technology headaches that you don’t know how to cure? In that case, it might be the time to look for a managed service provider (MSP). After reading this article, you’ll know the answer.

Importance of Managed Service Providers

Information technology has become a vital enabler of business success. Companies of all sizes now rely on digital solutions to better serve their customers, collaborate more efficiently, and empower their employees to work from remote locations, just to give three examples.

But just like a mechanical watch shows accurate time only when regularly winded and serviced, a company’s IT can serve its intended purpose well only when it’s expertly maintained and updated.

The problem is that the upkeep of IT systems requires a unique set of skills that most companies don’t have, and those that have it are often stretched so thin that they’re happy to just keep the wheels turning—forget about replacing outdated systems with modern alternatives.

Partnering with a responsive and reliable MSP

A managed service provider like us at TechGen is like a flexible IT department that you can hire for a predictable monthly fee to take care of your entire IT infrastructure for you, allowing you to focus on what you do best.

In addition to improved business focus, companies that outsource their IT needs to an MSP also get to enjoy cost savings and easier budgeting, access to experienced specialists, 24/7 assistance, and improved scalability, among many other benefits.

5 Signs It’s Time to Partner With an MSP:

Okay, so a partnership with an MSP can offer multiple attractive benefits to companies that depend on information technology but struggle with its maintenance, but how can you know if your company fits the description? By paying attention to the following signs.

1. Presence of Inefficient Legacy Systems

Companies are sometimes clinging to their legacy systems because they’re used to how they work and don’t have many problems with them. But just because you can make fire by rubbing two sticks together doesn’t make it right to ignore modern alternatives.

Legacy systems not only tend to be highly inefficient, but they’re also vulnerable due to being difficult or impossible to maintain, support, and improve. An MSP can help your company move away from legacy systems in the most cost-effective manner possible.

2. Frequent Cybersecurity Incidents

Small and medium-sized businesses struggle to properly defend themselves against cybersecurity threats just as often as large enterprises do.

In fact, 52 percent of SMBs experienced a cyberattack in 2020, and the disruption of established work routines brought on by the COVID-19 pandemic has only made companies more vulnerable.

MSPs helping SMBs stay safe from cyberattacks

If you frequently experience cybersecurity incidents (even if they have yet to result in downtime), then you should strongly consider hiring a cybersecurity-savvy MSP to strengthen your defenses. Leading MSPs can help you implement additional layers of protection to keep even the most sophisticated threats at bay.

3. Recurring IT Problems Causing Downtime

Companies that don’t take advantage of the services offered by MSPs typically fix IT problems using the break/fix approach, by paying an IT technician as needed for the work done. The issue with this approach is that the underlying causes often remain unsolved, resulting in IT problems occurring over and over again.

MSPs are paid a fixed amount of money on a regular basis, so they have every reason to proactively fix underlying causes to prevent the same and new problems alike from causing trouble in the future. This alone makes their services perfect for companies whose IT infrastructures are less than perfect.

4. Overworked In-House IT Staff

As companies advance on their digitization objectives, the burden of IT maintenance becomes difficult to bear for in-house IT staff. Many SMBs don’t even employ a dedicated IT expert—just someone who has to wear multiple hats at the same time.

MSPs, on the other hand, employ a large number of seasoned IT professionals, and they’re happy when companies borrow their expertise to fix day-to-day IT issues, implement new technologies, achieve compliance with strict data protection regulations, and more. If your in-house IT staff is overworked, then don’t hesitate to contact an MSP.

5. Growing IT Expenses

It can cost a lot of money to manage complex IT systems, especially if you rely on break/fix technicians. If your IT expenses are growing or have become unpredictable then you should do something about it, and going back to paper-based processes isn’t an option.

Switching to an MSP, on the other hand, is a fantastic solution because MSPs provide reliable services at a predictable monthly fee. Thanks to the scale at which they operate, they can offer competitive pricing, and their wealth of experience makes them great at noticing all cost-saving opportunities.

Outsource Your IT to a Reliable MSP

There are several signs that can reliably help you decide if it’s time to look for a managed service provider like us at TechGen to once and for all get rid of your technology headaches.

The best MSPs see their customers as valued business partners, and they go out of their way to help them thrive by addressing problems a long time before they have the chance to cause costly downtime.

If you’ve decided that a partnership with an MSP is the right choice for your company, then don’t hesitate and contact us to get the ball rolling.

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